FAQs

Q1. How long do I have to return the items?
You have a maximum of 14 days from the date you've received all your items to make a return. Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
Q2. Can I get/purchase a return shipping label?
A: So sorry we can not offer return labels now, customers can just return packages to us via the local post office or UPS.
Q3. Can I exchange items?
Unfortunately, we don't offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Q4. Where should I return the package?
Email our customer service @ [email protected] to get the return address.
Q5. When will I receive the refund?
Refund will be processed within 1-5 business days upon receipt of your package. The refund will be issued to your original payment account according to your payment with us.
Q6. Why is there no reply to my emails?
In this case we are experiencing a high volume of emails please be rest assured we will respond to your email as soon as possible.
Q7. Is there a number I can call to reach Xclusive Stylzz?
Unfortunately, Xclusive Stylzz is mainly contactable via email or chat.

Respond time FAQs
•My order status says delivered, but hasn’t arrived what should I do?
In cases like this please do not worry this doesn’t mean your parcel is lost the majority of the time the postal service has likely delivered your parcel at your neighbours or local post office.
Other ways you can try track your parcel are;
* Check the address confirmation
* Please visit or contact your local post office as soon as possible
* We understand in some cases not all parcel can fit in mailboxes for example; in apartments, please contact your rental office.
If you have looked everywhere and you still can’t locate your parcel, please drop us an email [email protected] displaying (PARCEL NOT ARRIVED) we will then help you resolve this issue.
•Will I receive a tracking number?
Once your order has been shipped out you will receive a tracking number via email. 
Why doesn’t my tracking status show?
In most cases this rarely happens, however, if you are having trouble with your tracking status, please email us immediately with your order number so we can help you resolve this issue.
•Where are you shipping from?
We ship orders from our warehouse in the US and from our warehouse in China.

Payments FAQ
Which payment methods do you accept?
All our payments are listed at the bottom of our site. Unfortunately, we do not accept PayPal payments however, this may change near the future. We apologize for  any inconvenience caused. 

Orders FAQ
Can I cancel or change my order?
Once your order is placed you have 24 hours to cancel your order. Any requests to cancel orders after 24hours will unfortunately be denied.
Do you offer wholesale? 
Yes, Email us at [email protected]. Wholesaler in the subject field.